FAQ

Please contact hello@thepeopleofearthco.com with any other questions that you have! We cannot guarantee receipt of or response to questions/ concerns sent through social media channels.

 

What is your shipping policy?
We offer free shipping on all orders above $150 after discounts and before taxes.

 

Where do you ship?
Currently, we only ship within the United States due to the limits on our ability to ensure compliance with all relevant international laws and regulations. We are working to make our products available internationally as soon as possible!

 

Can I update or cancel my order once it has been placed?
Unfortunately, we are unable to update or cancel orders once they have been placed. This applies to all orders and preorders.

 

What is your return, exchange, and replacement policy?
Due to the nature of our product we do not offer returns. We also hope that this business practice encourages conscious consumption and decreases return shipping related resource waste. We do not offer returns, exchanges, or replacements for incorrect shade selection. Please refer to the wide variety of shade references available on our social media channels prior to making a purchase, or contact hello@thepeopleofearthco.com for help with shade matching. Packages refused by the addressee will not be refunded.

Of course, we will always replace damaged or defective products! Please email hello@thepeopleofearthco.com with a photo of the damaged product and your order number. 

 

What are your processing/ shipping timelines?
While expected order processing timelines can change significantly depending on order volume, you can expect your order to ship within 3-5 business days under typical circumstances. Please know that we will always keep you up to date if our order processing times change significantly. 

 

Lost, Delayed, and Damaged Packages
Once your package has been tendered to the delivery service provider, the delivery timeline is unfortunately out of our hands. Please check your tracking information first, and then with your local post office for more information. Please know that we have access to the same information that you do through the tracking number. While we take great pride in our work, we are not responsible for lost or damaged mail.

 

What should I expect when I preorder?
All preorder product listings will include expected shipping start dates (ex. expected to begin shipping in November 2025). These dates are not guaranteed, but should not vary significantly. Orders containing preordered items will ship once all ordered items are in stock. Please know that we will keep you up to date on any items that you preorder and that your order will be fulfilled. As a small business with a team of one (1), we are doing our best to provide accurate information as well as consistent updates. The customer service contact will not be able to provide information beyond what is made available on the website, on social media channels, and through email updates. We sincerely appreciate your support! Thank you in advance for your patience and understanding regarding preorders!