If you need help finding your shade, please email hello@thepeopleofearthco.com with the following for a shade match recommendation:

1) some photos of your bare face in natural lighting

and/ or

2) the shade of one or more products that work the best for you and any issues you have with the shade (ex. I like X shade from Y product/ brand, but it's too Z/ not Z enough.)

Skin tones are complex. Color is nuanced.

We offer one shade exchange per pan of Face Base.

To minimize waste, exchanged shades are not returned.

Replacement shades are complimentary; a $7 shipping fee applies.

To request an exchange, please email hello@thepeopleofearthco.com within 3 days of delivery (per the tracking number) and include your order number in the email (#thePOE).

We reserve the right to decline exchange requests in cases of suspected misuse.

We do not offer returns or refunds. For additional details, please see the Return and Refund Policy.

This policy is not applicable to items purchased during moving/ warehouse sales. This includes items purchased without the sale offer.

We currently ship exclusively within the United States.

We offer $7 flat rate shipping on all orders below $150 and free shipping on all orders $150+. All rates apply after discounts and before taxes.

Orders are typically processed within 3-5 business days. Processing times may vary based on order volume; any updates regarding extended processing times will be posted on the homepage.

Once your order has shipped, the delivery timeline is solely dependent on the carrier. You may follow your order's progress through the provided tracking number.

Orders cannot be updated or canceled once placed. Please ensure your selections are correct before placing your order.

We do not offer returns or refunds.

Returns carry an environmental impact: our products come into direct contact with skin and cannot be resold, and both the shipping and disposal of returned items generates unnecessary waste. Our policies are thoughtfully designed to minimize this impact.

If your items arrive damaged or defective, we will gladly replace them. Please email hello@thepeopleofearthco.com with a photo of the issue and your order number (#thePOE). 

Packages refused by the addressee are not eligible for refunds.

We offer limited exchanges for shade selection. Please see the “Complimentary Shade Exchanges” section for details.

We are not responsible for packages being returned to sender due to incorrect/ incomplete/ insufficient address information. Please ensure that you have entered the correct address at checkout.

If you would like your returned package reshipped, please email hello@thepeopleofearthco.com with your order number (#thePOE) and your corrected address; a $7 shipping fee applies.

We are not responsible for lost, stolen, or damaged packages. If you are having trouble locating your package, please check your tracking number first, then with your local post office.